Customer Care Essay Example | Topics and Well Written Essays - 250 words

Client Care - Essay Example This is an open door for the business to acquaint new changes all together with hold its serious in the market (Shaw, 2011). On the off chance that the organization was not the main firm in the market, it can accept this as an open door to make the primary changes, a perspective that would pull in the steadfastness of the clients towards its items or administrations. Hence, it can increase a serious edge in the market by presenting new changes that target fulfilling the necessities of the objective market. Grievances by the clients make an open door for the business to start an exploration on the most proficient method to fulfill the premiums of the objective market. This is through thinking of imaginative thoughts which are later (Shaw, 2011). A considerable lot of the organizations have recognized new roads of improving the business execution while attempting to search for approaches to address the protests made by the clients. Hence, client grievances can go about as a defining moment for the

Cultural Diversity Essay Example | Topics and Well Written Essays - 1500 words - 1

Social Diversity - Essay Example Thusly, these issues should be settled at administrative just as individual level. The United States has had a broad history of decent variety. Assorted variety has saturated in each part of the general public of United State and there is no indication of it getting diminished. The new wonder which I learnt is the fundamental explanation of social assorted variety, which is Immigration. Movement of individuals from everywhere throughout the world has made America the most broadened nation ever. Individuals from each network, nation and state are living in America. The social history of United States tells that the nation has never been such a great amount of different until the most recent two decades. From the previous 20 years, United States has experienced a few difficulties in making do with assorted variety. Failure to comprehend the enhanced social dialects, customs, convictions and legacy has become a significant obstruction in the method of incorporation. Direction of decent variety incorporates cooperation, experience and individual comprehension with different culture. In the previous not many decades, a huge number of individuals moved to America in the pursuit of better life, employment and security. Relocations of a great many individuals including Asians, Hispanics, African-American has caused incredible decent variety in the conditions of America. As indicated by a urban humanist, Robert Lang, by 2050, Americans would think back and feel that it wouldn’t be a serious deal to control the migration and assorted variety debates. A demographer at Brookings Institution, William Frey, says that by taking a gander at the present circumstance, the number of inhabitants in white individuals in next twenty years can't be valued. As per his forecasts, there are more prominent possibilities for America in future to have populace containing all ethnicities and races. The domain of decent variety in United States keeps on developing as the time passes on. The reasons because of which professionals are worried to the issue of

Analyse The Data With SPSS, Create Your Own Research Question And

Analyse The Data With SPSS, Create Your Own Research Question And Analyse The Data With SPSS, Create Your Own Research Question And Write Up A Lab Report â€" Assignment Example > Introduction The general well-being of the teacher can be taken to be a measure of teachers’ satisfaction with different facets of the overall life which may comprise areas like recreation activities, family life and others. Teachers may be affected with negative life event stressors which are concerned with sources of stresses in every day’s life. This include aspects such as birth of baby, moving house, getting married, death of a family member or close friend, being hospitalized due to serious illness etc. Well-being reflects the extent to which teachers are satisfied with different facets of their overall life, including their job (it includes areas such as family, recreational activities, etc). Somatic complains are described as being minor, general physical problems that may be encountered by people in their everyday life and may include frequent nausea, headaches, breathing difficulties and feeling of tightness in the chest. This are regarded as being symptomatic of per sistent mild-to-moderate psychological stress. Another factor that can affect the teacher negatively is student misbehavior. This is to do with the extent to which teachers’ daily teaching activities are interfered with by recurrent misbehavior of the student. Teachers may have uncertainty about their future job career and desire to remain in the teaching profession and this is addressed under job ambiguity. The perception of the teacher on the level of support received from their principal both professionally and personally is described under social support. These study consist of two partsResearch Study 1: This study investigated how teachers’ level of general wellbeing was predicted by their experience of negative life event stressors, level of somatic complaints, student misbehavior, and whether they are males or females. Research questions in this part of study areIs teachers level of general wellbeing negatively affected by negative life stressor, somatic complaints and s tudent well beingDoes teacher well being have significant difference between male and female teachersResearch Study 2: This study investigated differences among four age groups of teachers in their perceived level of job ambiguity and social support from their principal. Research questions for this section of the study areDoes variation in scores of perceived level of job ambiguity depend on the age group of the teacherDoes variation in scores of perceived level of social support depend on the age group of the teacherResults and discussion Study 1 findingsRelationship between general wellbeing and negative lifestressor, somatic complaints and student misbehaviorCorrelation test was used to determine the relationship between general wellbeing and negative lifestressor, somatic complaints and student misbehavior with the result being as shown in table 1. From the table it can be seen that there was a moderate negative correlation between general wellbeing and negative life event stres sors which was significant r (198)= -0.355 p=. . The correlation between general wellbeing and somatic checklist was significant r(198) = -0.4 p=. 000. The correlation between general wellbeing and level of student misbehavior was also significant r(198) = -0.327 p=. 000. All the three variables were positively correlated to each of at a significant level 0.000Table 1NEGATIVE LIFE EVENT STRESSORSSOMATIC CHECKLIST SCALELEVEL OF STUDENT MISBEHAVIOURGENERAL WELL-BEING-. 355**-. 400**-. 327**LEVEL OF STUDENT. 205**. 334**SOMATIC CHECKLIST SCALE. 376****. Correlation is significant at the 0.01 level (2-tailed).

Mental Health Services Act ( Prop ) - 1624 Words

MHSA TERM PAPER Mental Health Services Act (MHSA Prop 63) The Mental Health Services Act is a monumental proposition that has helped many people for more than a decade. In California alone, close to 1.2 million adults and around 422,000 children live with a serious mental illness (State 2010). Without the proper treatment, suicide is the leading cause of death for a person battling an untreated mental illness (State 2010). With over thirteen billion dollars raised so far, MHSA has been the root of funding for mental health in California (Williams 2015). MHSA is still a work in progress. The act is nowhere near perfect, as a recent audit has shown, but it is certainly a step in the right direction. In 2004 an Assemblyman by the name of†¦show more content†¦These two men set out on a campaign with the theme â€Å"fix the broken promise† which referred to Ronald Regan’s promise to use the funding that came from the closing of many mental hospitals for the care of the discharged patients (Peck 2005). The campaign put toge ther â€Å"pilot programs† like the programs that are offered today in the actual act (Peck 2005). There was an overwhelming positive reaction with a â€Å"56% reduction in hospital stays, a 72% reduction in jail stays, and a 65% increase in people with full-time jobs† (Peck 2005). With law enforcement on their side (having seen what these programs would do to decrease the mentally ill population), they gained a tremendous amount of supporters for their cause. Darrell Stein dedicated a year of his life for this cause and helped raise close to $4.6 million for the campaign (Peck 2009). The Mental Health Services Act is designed to accumulate and distribute funds to county mental health programs (upon program plan approval). There are five different areas that the act helps with funding in mental health. The first is Community Services Support (CSS) which helps fund the pairing of mental health care with primary health care settings. CSS also provides mental health support services to people that aren’t able to receive the services elsewhere (Dchs.ca.gov 2015). CSS has some main objectives including reduction of homelessness, justice and child welfare system

Decision Usefulness Approach - 2877 Words

| Decision Usefulness Approach | Can the decision usefulness approach make financial reporting more useful? | | | | | Prepared by Jing Wang Abstract This paper explores the question whether the financial statements can be made more useful. This leads to an important concept in accounting-- the concept of decision usefulness. To properly understand this concept, this paper outlines other theories from economics and finance to assist in conceptualizing the meaning of useful financial statement information. The main purpose of this paper is to introduce the concept of decision usefulness approach, related†¦show more content†¦Therefore, in order to adopt the decision usefulness approach, three major questions must be addressed: 1. Who are the users of financial statements? It is helpful to categorize users into broad groups, such as investors, creditors, managers, unions, standard setters, and governments, etc. These groups are called constituencies of accounting. * Investors * Holders of equity securities, such as common stocks, preferred shares * Holders of partnership interest * Other equity holders or owners * Creditors * Purchaser of debt instrument * Lend economic resources * Manager * Inside financial statements provider and user * Has a different incentive of using financial statements than outsiders’ * Other users (provide resources) * Employees – provide human capital in exchange for salary, remuneration and pension. * Suppliers – extend credit to facilitate sales. * Customers – prepay for goods and services. * Union, standard setters and governments-provide policies and regulations. In order to take a close look into various financial statement users’ behaviour, two theories or concepts should be outlined here: * Single-person decision theory Single-person decision theory takes the viewpoint of an individual who much make a decision under conditions of uncertainty. * It suggests how a rational individual makes optimal decisions in the presence of uncertainty. * ItShow MoreRelatedMeasurement Approach to Decision Usefulness1497 Words   |  6 PagesMEASUREMENT APPROACH TO DECISION USEFULNESS †¢ (184) MEASUREMENT APPROACH: i. ii. iii. Accountants (not investors) â€Å"undertake a responsibility† To incorporate CURRENT VALUE ACCOUNTING directly in to the F/S Provided â€Å"reasonable (37) reliability† iv. v. a. b. As part of an â€Å"increased obligation† of the accounting profession â€Å"To assist investors to predict future performance and value† Performance = N.I. Value = share price vi. 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By looking at both the valuesRead MoreAmerican Idol Case632 Words   |  3 Pagesdefinition of the problem presented when Marcello amp; Litzenberger analyze that professionals resistance to pursing marketing research. b) Only Mentioned Development of an Approach to the Problem.- This step occurs when they identify the information that they needed to make their objective (demonstrating the usefulness of marketing research) or theoretical framework come true, and make hypotheses. c) Research Design Formulation.- This next step is acquired when the characters decided to â€Å"whatRead MoreA Business Perspective Of Management Discipline1299 Words   |  6 Pagesbusiness sense and we look at them in the world of medicine and law there are several key similarities. These include but are not limited to the fact that there are tough decisions that need to be made. Decisions that affect the outcome of day to day activities, projects, and what not are all effected by people making tough decisions. Furthermore I believe that the discipline relates to how in most cases and most of the time people either in management, medicine, or law attempt to make the greatestRead MorePrincipal vs Rule Based Accounting1733 Words   |  7 Pagesfocused on objectives and hence user-friendly to the masses. (3) It is said that rules provide greater comparability due to application of consistent rules on events and transactions. Furthermore, Sunder’s article argues that IFR S’s principle-based approach introduces more judgement, â€Å"giving rise to greater variability in application than a more detailed rule†. However, comparability can be enhanced under PBA if more disclosures are made on key judgements made. (4) Due to its authoritative and prescriptive

Do You Think Parents Should Be Punished for the Crimes Their Teenage Children Commit Free Essays

Do you think parents should be punished for the crimes their teenage children commit? Teenage crimes are on the rise and in trying to prevent this condition from aggravating, people start to consider an alternative solution – to punish the parents instead. The question is, are parents really the core of the problem or are there other bigger issues we have to consider? Punishing parents by law is certainly not the ideal way to handle these rising crime rates. Though it cannot be denied that parents are responsible to a small extent, they should not be punished by law for the crimes their teenage children commit simply because they have limited influence and control over them As studies have shown, parents are not the only influence in a child’s behaviour. We will write a custom essay sample on Do You Think Parents Should Be Punished for the Crimes Their Teenage Children Commit? or any similar topic only for you Order Now What plays a bigger role is the society. The school and the media are two major components. Typical children in today’s society spend majority of their youth in school, not at home. In schools, these teenagers are often affected by peer pressure. They are often blinded by this desire to be accepted and to blend in with the rest of their friends. Many a times, children are influenced by the wrong kind of peer pressure – pressure to behave inadequately, including committing crimes. The media is another powerful influence. The pervasiveness of the media makes it difficult for children to avoid all those violence and negative demonstrations in television programs, movies, music, advertisements and so on. What children see and hear from their friends or the media are often reflected in their actions. Exposure to such an undesirable environment with many negative influences have instigated them to make the wrong decision and lead the wrong path. Children do not always grow up to become the kind of person their parents desired. Parents could have provided their children with appropriate moral education, living conditions and the warmth of a family. Unfortunately, due to all these powerful external influences from the society, their children turned out to be a huge contrast to what the parents were expecting. Moreover, it is beyond the parents’ capabilities to achieve complete control ver their children’s actions. In this phase of life, teenagers are often rebellious and tend to oppose their parents. Parents have limited control over their children. In other words, they have only as much control as their children would allow them to. Every individual has his or her own mindset, rights and ability to make decisions. It is impossible for one to have full control over ano ther. Therefore, parents cannot be expected to control the uncontrollable. In addition, children can abuse the law in order to get their parents to let them have their own way. All they have to do is to threaten that they would commit a crime and get their parents into trouble with the law. If this is beyond the parents’ control, punishing parents for their children’s crimes will not work since it does not in any way allow them to have complete control over their children’s actions. Furthermore, it might even put parents in a difficult position. In face with situations like this, parents are helpless too. On the contrary, parents are the ones who brought their children into this world, not the society. It was their choice and they have to take responsibility for it. Creating a child is different from nurturing a child. Nurturing would require parenting, and parenting encompasses a myriad of responsibilities. Parents have to teach their children of the moral values and it is from all these values that children can learn to control their own actions independently. If parents neglect their children, it is not surprising that they are easily influenced by the society and cannot make the right decisions – the result of bad parenting. Parents are responsible for their children’s crimes, however, to only a small extent. Appropriate parenting is crucial. Nevertheless, even the best brought-up children can go astray too, like any other children, because of all the society’s negative influences. Due to limited control, parents can do nothing much if their children has set their mind into committing the crime. Therefore, it makes no sense for parents to be punished for crimes their teenage children commit. In fact, parents have already paid the price through all the disappointment and shame. Hence, neither is it justified, nor effective, to punish parents for a situation which society has created. How to cite Do You Think Parents Should Be Punished for the Crimes Their Teenage Children Commit?, Papers

Financial Analysis of Wesfarmers Ltd †Free Samples to Students

Question: Discuss about the Financial Analysis of Wesfarmers Ltd. Answer: Introduction The aim of this report is to examine financial performance of Wesfarmers Ltd over the year 2015 and 2016 financial years. The area of efficiency, liquidity, solvency and profitability would be assessed and which would be of great interest to potential investors who are key stakeholders in this case and who invests in highly competitive business conditions. Data from the companys 2015 and 2016 annual reports would be used in presenting and analysing the company financial performance and in making inferences or recommendations about its financial prospects. In essence, only consolidated figures are used including analysis of balance sheet, statement of cash flow and income statement. Further, overall summary with key recommendations about the company on whether potential investors should invest in the company or not will be made. Wesfarmers Ltd is the largest conglomerates in the globe operating over six business segments in Australia, whose headquarter is in Perth, Australia. Furthermore, Wesfarmers Ltd is one of the highly reputable firms listed on ASX, with around 500,000 shareholders and 200,000 employees (Wesfarmers 2016). It was usually established as small Western Australian Farmer Co-operative but has not diversified into numerous sectors like resource, insurance and retail and is currently generating revenue of more than $50 billion per year. Basically, Wesfarmers Ltd is usually a diversified firm operating departmental stores, coal mining, supermarkets, officer supplies and home improvement, chemicals, industrial and safety products, insurance, fertilize and energy products. It most common brands of this company include Coles, Kmart and Target. In addition, Wesfarmers Ltd is known as a highly profit making firm in Australia. Wesfarmers competes with Myer Holdings, ADAIRS FPO, Reject Shop and JB Hi a nd operates over 787 Coles supermarket and offer credit cards, car, home, landlord and life insurance products. It also has over 865 liquor stores under Vintage Cellars, First Choice Liquor and Liquorland (Wesfarmers 2016). The company supplies building materials, technology products, and retail office and also supplies ammonium nitrate, sodium cyanide, wood plastic composite decking, industrial chemicals, polyvinyl chloride resins as well as sodium. Financial analysis is very crucial in this case since it help potential investors in making better decisions as to whether to invest in Wesfarmers Ltd. While conducting a financial analysis, three categories are used, that is financial statement analysis, ratio analysis as well as stock movement analysis for the past two years. Based on the company income statement, it is evident that Wesfarmers Ltd has a net profit of around $407 million in the financial year 2016. This was relatively lesser as compared to the previous year. In addition, a strong performance across most of it business are found to have been offset by the challenging trading situations as well as restructuring activities in the Target as well as the impacts of relatively lower commodity prices in the resources business. Despite relatively lower net income, Wesfarmers reported a net sale of around $65,981million in the financial year 2016 which was mostly attributed by its continued efforts to invest in the customer value, stores, service, improved merchandise ranges and online ranges in delivering improved returns and long-term growth (Wesfarmers 2016). Further, based on its cash flow statement, it is evident that Wesfarmers reported an operating cash flow of around $3,365 million in the financial year 2016 which was $426 or 11.2% far much below the previous year. This lower operating cash flow mostly displayed a higher working capital in retail portfolio. In addition, its net capital expenditure was around $1,336 million which was 13.9% lower as compared to the previous year. Further, proceeds from the disposals for the company in 2016 was $563 million which was also relatively lower compared to the financial year 2015, which was as a result of fewer retail property sales (Wesfarmers 2016). Overall, the company had a gross capital expenditure of around $1,899 million which was $340 million lower compared 2015. Its free cash flow was $1,233 million which was 34.9% below the previous year. Further, Wesfarmers Ltd maintained strong balance sheet within the year. The net financial debt for the company over the financial year 2016 was $5,727 million which was far much above the previous year. The increase was as a result of acquisition of the Homebase as well as working capital investments. Capital employed in 2016 was $27,663 million which was lower as compared to the figures recorded in 2015. Further, based on Wesfarmers Ltd balance sheet, working capital for the company increased with receivables and inventories increasing in 2016 partially offset by increasing payables (Wesfarmers 2016). This ratio is used in measuring level of liquidity in an organization. It is also referred to as working capital ratio as it is obtained by dividing current assets by an organizations current liabilities (Peavier 2012). Based on the Table 1 below, it is evident that current ratio for Wesfarmers Ltd for the past two years was 0.935 in 2015 and 0.929 in 2016. This means that for the past two years, the company was experiencing difficulties in settling its short-term debts commitments. 2015 2016 Current ratio 0.935 0.929 The ratio is used assessing the capacity of a given company in settling off all its short-term debts with it most liquid assets without liquidation of inventories (Peavier 2012). From the Table 2 below, it is evident that Wesfarmers Ltd quick ratio was 0.23 in 2015 which later decreased in 2016. The figures are clear indication that for the past two years, Wesfarmers Ltd was experiencing some issues in paying off its short-term obligations. 2015 2016 Quick ratio 0.23 0.19 This ratio is used in measuring amount of income or profit that is earned per each dollar of sales. It is computed by dividing net income by total revenue (Peavier 2012). The results from Table 3 below show that profit margin for the company was 0.62%. The figure was relatively higher as compared to the peer average which was -5.5% but it was relatively lower as compared to the previous year. The decrease in net profit margin is a clear indication that the company income earned per dollar of sales has been decreasing over the years. Table 3: Wesfarmers Ltd net profit margin for the past two years 2015 2016 Net profit margin 3.91% 0.62% Return on asset This ratio is used in measuring efficiency of an organization in utilizing assets to generate income (Peavier 2012). Based on Table 2 below, it is evident that is ROA for the financial year 2016 was 1.00%. This figure shows a significant decrease from 2015 where a ROA of around 6.04 was recorded. The decrease in ROA is a clear indication that Wesfarmers is inefficient or ineffective in managing its assets to generate income. 2015 2016 ROA 6.04% 1.00% Return on equity The ratio is used in measuring overall performance of an organization earned per each dollar of investment. It is computed by dividing net income by an organizations equity (Peavier 2012). As from Table 5 below, it is evident that is ROE for the year was 1.77%. This figure is relatively high as compared to its peer average which is -15.17%, meaning that the company is more efficient in utilizing its equity to generate income as compared to its peers. Nonetheless, the figure was relatively lower as compared to the figures recorded in 2015, meaning that the company was not efficient enough in utilizing its shareholders equity to generate income. 2015 2016 ROE 9.85% 1.77% The ratio is useful since it is used in measuring organization efficiency. Here, a higher asset turnover shows how efficient an organization is in utilizing its total assets to generate revenue (Peavier 2012). Based on the Table 6 below, it is evident that total asset turnover for the company was 1.55 in 2015 which later increased to 1.62 in 2016. The increase in total asset turnover is a clear indication that Wesfarmers Ltd is more efficient in utilizing its assets to generate revenue. 2015 2016 Asset turnover 1.55 1.62 The ratio is used in measuring number of times an organizations inventories are used or sold within a given period. From Table 7 below, it is evident that Wesfarmers Ltd inventory turnover was 7.90 in 2015 and in 2016 it was 7.34. 2015 2016 inventory turnover 7.90 7.34 Receivable turnover According to Peavier (2012), receivable turnover is usually a ratio used in measuring how efficiently an organization utilizes its assets. As from Table 8, it is evident that Wesfarmers Ltd receivable turnover increased as from 42.68 in 2015 to around 40.53 in 2016. The figures show that Wesfarmers is efficient in managing its receivables. 2015 2016 Receivable turnover 40.53 42.68 This is a financial ratio used in measuring an organization level of leverage. It is usually obtained by dividing total liabilities of an organization by its total assets (Peavier 2012). From Table 9 below, it is evident that for the last two years, Wesfarmers experienced an increase in debt ratio as from 0.39 in 2015 to 0.44 in 2016. The figures are clear indication that the company is less leverage and therefore does not heavily rely on debt in financing its assets. 2015 2016 Debt ratio 0.39 0.44 Debt to equity ratio The ratio is useful since it is utilized in measuring overall level of debt financing in relation to the equity financing. It is usually regarded as the guide to level of control in existence and is computed by dividing an organizations total debts by its shareholders equity (Peavier 2012). Based on Table 10 below, it is evident that debt to equity ratio for the company increased as from 0.63 in 2015 to 0.78 in 2016. Despite the increase in debt to equity ratio, it is evident that for the past two years, the company has been relying heavily on equity financing instead of debt financing. 2015 2016 Debt to equity ratio 0.63 0.78 Market value of Wesfarmers Ltd shares was $41.17 by the first quarter in 2016. This is a decrease from the fourth quarter in 2015. In essence, by looking at the trend in the company stock price for the past one year, it is evident that its stock prices have been on increase with some fluctuations. Furthermore, for the past one year, there has not been major variation in Wesfarmers Ltd stock price and therefore it can be stated that the company has had stable price movement in the last one year. His is mainly due to the fact that its earnings have been relatively strong and have been increasing every year. Wesfarmers Ltd focuses on its operational excellence as well as on diversifying its main operation by acquiring numerous businesses that have sound financials and that has been disposing of their business operations which are viewed to be unprofitable. In addition, the firm reinvested billions of money for it acquisition and growth and focused on paying dividends to its shareholders , which resulted in the positive sentiment for its share price and therefore its stock price has some increasing movement, which is viewed as more or less stable. Conclusion In conclusion, it can be stated that Wesfarmers has lower debt liabilities as compared to its equity and assets. This is a clear view that Wesfarmers is a strong investment quality for potential investors. In addition, it can be concluded that Wesfarmers management is not efficient enough in managing its assets and equity to generate income. This is evidence by a relatively lower ROE and ROA over the years. Nonetheless, based on efficiency and solvency ratios, it can be concluded that Wesfarmers Ltd has very strong performers with significantly robust financial positions which is geared towards its improvement and growth in near future. Therefore, it is recommendable that Wesfarmers could make a good investment opportunity for potential investors who are looking forward to invest their money in a financially strong and healthy company. References Peavier, R., 2012, Financial Ratio Analysis Tutorial 101. [Online]Available at:htp:/bizfinance.about.com/od/yourfinancialpositon/s/financial-ratio-analysis-tutorial- 101.htm [Acesed 6 October 2017] Wesfarmers 2016, Wesfarmers Annual Report, 2016 [Online]Available at:https://www.wesfarmers.com.au/docs/default-source/reports/2016-annual-report.pdf?sfvrsn=4 [Acesed 6 October 2017]